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Self-service password reset lets a user choose a new password without asking an administrator. It applies to Mage accounts that have an email address and use a Mage password. If your organization uses an external identity provider, reset your password with that provider instead.

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Before you begin

Password reset is available in Mage Pro releases that include the feature. Hosted Mage Pro deployments include the Mage-managed email infrastructure; customers do not need to add email credentials or password-reset environment variables to individual clusters. To make the feature available, a Mage Pro administrator should deploy a Mage Pro release that includes password reset.

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Reset your password

1

Request a reset link

On the Mage sign-in page, select Forgot password?, enter the email address on your Mage account, and select Send reset email.Mage shows the same accepted response whether or not the address belongs to an account. This prevents the page from revealing which email addresses are registered.
2

Open the email

Open the message and follow the reset link. Each link expires after one hour and can be used only once. If a link has expired or has already been used, request a new one.
3

Set a new password

Enter and confirm a password that satisfies the requirements shown on the page, then select Update password. After the password changes, Mage invalidates all existing sessions and all other outstanding reset links for the account. Sign in again with the new password.

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Email delivery and request limits

Password-reset email delivery is best effort. An accepted request means Mage has accepted it for delivery; it does not guarantee that a message has reached the inbox. Delivery can still be delayed or fail because of the email provider, recipient server, spam filtering, or a service interruption. Requests are limited per recipient email address to 3 per hour and 5 per day. Attempts count toward these limits even when delivery does not complete. If a message does not arrive, check the spam folder and wait before requesting another link. If delivery continues to fail after the request limit resets, contact Mage Support.

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Troubleshooting